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Responding to customers experiencing domestic and family violence during COVID-19

Summary

Do's and don'ts for call centre staff responding to customers experiencing domestic and family violence.

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Responding to customers experiencing domestic and family violence during COVID-19
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Our Watch does not provide emergency assistance or support services to people who are experiencing or at risk of experiencing domestic and family violence and/or sexual assault. If you, a child, or another person is in immediate danger, call 000. For sexual assault, domestic and family violence counselling service call 1800 RESPECT 1800 737 732 for 24/7 phone and online services.

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